Unprofessional Call Handling
Practically on a daily basis I get the following type of calls from some call center:
Agent: “Bonjour Monsieur, … de la société X à l’appareil. J’aurais voulu parler au responsable pour la … s.v.p.”
Me: “Sorry, but I don’t speak French.”
Agent hangs up without another word….
Needless to say this does not deliver a positive experience with company X.
And X is quite often a leader in its field. If you are X, confoo will be happy to train or monitor the people working for you.
We can also make mystery calls if you work with inbound call centers.